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We invite you to register for one of our upcoming events and view copies of recent Company news releases, published articles and speaking engagements.


Press Releases:

Monticello Consulting Group and NeuAnalytics Announce Alliance Partnership

Monticello Consulting Group and Direct Energy, LP Announce Successful Completion of Debt Sale

Monticello Consulting Group and Wisconsin Public Service Announce Successful Completion of Debt Sale

 

Published Articles:

“Balance Transfers”
Chartwell’s Credit and Collections in the Utility Industry
Co-authored by Bruce A. Gay, President Monticello Consulting Group, Limited

“U.S. Debt Lessons”
Credit Today (a U.K. based magazine publisher for the commercial and consumer credit industry):
Authored by Bruce A. Gay, President Monticello Consulting Group


News Stories, Quotes & White Papers:

Monticello Consulting Group assists State of New Hampshire Public Utilities Commission in recommending a bad debt percentage in a utility rate case

“Improving Utility Collections Performance”
Prepared By: Sierra Energy Group The Research & Analysis division of Energy Central

“Past Due-A poor economy means unpaid utility bills, but there are strategies to improve collections”
 

Monticello Consulting and Intelligent Results Announce Alliance

“Utilities Deal With Bad Debts By Selling Them”
The Wall Street Journal


 

 

Upcoming Conferences, Workshops and Speaking Engagements:

 

 

Platts 11th Annual Credit & Collections Conference for Utilities

February 29 to March 2, 2012

Omni Fort Worth Hotel, Fort Worth, Texas 

Monticello Consulting will attend.

For more information

 

AGA/EEI Customer Service Conference and Exposition

April 9-12, 2012

Omni Fort Worth Hotel, Fort Worth, Texas 

Monticello Consulting will attend.  In addition, Monticello Consulting alliance partner, NeuAnalytics, will co-present with First Energy in a session on Enterprise Collection Agency Management (ECAM), a new solution that helps utility companies select, manage and monitor outside collection agencies and programs, as well as debt sales.

For more information

 

Utility Revenue & Customer Management World Asia 2012

April 16-19, 2012

Marina Bay Sands Convention Centre, Singapore 

Bruce A. Gay, President of Monticello Consulting will conduct a full-day Masterclass workshop titled:  "Effective Collections and Debt Recovery Strategies and Techniques for Utilities."

For more information

 

 


Recent Events For Monticello Consulting:

 

EUCI’s 9th Annual Credit & Collections for Utilities

June 6-7, 2011

Hyatt Regency Dallas, Dallas, Texas 

Bruce A. Gay, President of Monticello Consulting will conduct a pre-conference workshop titled:  "Managing Accounts Receivable Portfolios - Strategies and Technologies for Reducing Write-Offs and Lowering Costs

In addition, Bruce will present a case study titled "Credit and Collections:  Understanding and Managing the Relationships among Utilities, Public Utility Commissions, and Consumer Advocacy Groups

For more information

 

Conferences Connect--3rd Annual Conference on Credit & Collections for Utilities

July 20-22, 2011
Hyatt Regency Downtown Boston

Boston, Massachusetts  

Bruce A. Gay, President of Monticello Consulting will conduct a pre-conference workshop titled: "How To Manage Agencies for Maximum Return."

 

EUCI’s 8th Annual Credit & Collections for Utilities

June 23-24, 2010

Denver, Colorado 

Bruce A. Gay, President of Monticello Consulting conducted a post-conference workshop titled:  "Managing Inactive Utility Accounts & Programs--Strategies for Improving Collection & Recovery Performance" 

In addition, Bruce presented a case study titled "A Critical Review of the Fundamental Causes of Increases in Bad Debt at Utility Companies

For more information

 

Conferences Connect--2nd Conference on Credit & Collections for Utilities

June 17-18, 2010
Hilton Garden Inn

Chicago, Illinois  

Kevin Hankins, Manager of Revenue Recovery, NiSource Energy Group and Bruce A. Gay, President, Monticello Consulting presented a case study NiSource's recent efforts to improve performance on in-active accounts and agency management.

In addition, Bruce conducted a post-conference workshop.

For more information

 

 

EUCI’s 2nd Annual Credit & Collections for Utilities:  Canada

March 23-24, 2010

The Sutton Place

Toronto, Ontario Canada 

 

Stephen Pothier, P.Eng, Director of Revenue Operations, Nova Scotia Power and Bruce A. Gay, President of Monticello Consulting presented a case study on Nova Scotia Power's recent efforts to improve performance in credit, collections and recovery operations.

In addition, Bruce A. Gay, President of Monticello Consulting conducted a workshop titled:  "Managing Inactive Utility Accounts & Programs--Strategies for Improving Collection & Recovery Performance" 

For more information

 

American Gas Association
6th Annual Uncollectibles Workshop

October 6 -7, 2009
Hilton Burlington Hotel, Burlington, Vermont

Bruce A. Gay, President of Monticello Consulting and Amanda Noonan, Director, Consumer Affairs, New Hampshire Public Utilities Commission presented a case study titled:  "A Utility's Rate Increase Request and its Commissions Response to Bad Debt Performance."

 

EUCI’s 7th Annual Credit & Collections for Utilities

June 10-11, 2009

Hyatt Regency Tech Center

Denver, Colorado 

Bruce A. Gay, President of Monticello Consulting conducted a workshop titled:  "How to evaluate a utility company's credit and collections performance and calculate an appropriate level of bad debt." 

In addition, Bruce spoke on how public utility commissions are becoming increasingly more pro-active in reviewing and analyzing the collection, recovery and bad debt performance of utilities under their jurisdiction.  For more information

 

Chartwell's Webinar:  An Online Discussion of Credit & Collection Issues

Thursday, December 18, 2008
2:00 - 3:30 PM Eastern 

Bruce A. Gay, President of Monticello Consulting co-presented this online panel discussion of utility industry credit and collection issues.  The discussion addressed a number of issues related to the economy, customers' ability to pay their energy bills and reviewed what utilities are doing to improve collection and recovery performance.

 

Conferences Connect--Credit & Collections for Utilities

November 5 - 7, 2008
Hyatt Regency Pier 66

Fort Lauderdale, Florida 

Bruce A. Gay, President of Monticello Consulting chaired this inaugural event.  In addition, Bruce conducted a pre-conference workshop titled:  "Managing Inactive Utility Accounts & Programs--Strategies for Improving Collection & Recovery Performance."

 

EUCI’s 6th Annual Credit & Collections for Utilities
June 3 - 4, 2008
Hyatt Regency Tech Center

Denver, Colorado 

Bruce A. Gay, President of Monticello Consulting Chaired this event.  In addition, Bruce conducted a pre-conference workshop on new technology-based collection solutions for utility companies.  Bruce discussed the latest advances in technology, analytic tools and vendor solutions hitting the market today.  In the main conference session,  Bruce will also presented a recent case study on bad debt balance transfers, previewing an upcoming article to be published in the American Gas Association Magazine.  For more information

 

American Gas Association
Uncollectibles Workshop

October 9 -10, 2007
Newport, Rhode Island

Bruce A. Gay, President of Monticello Consulting participated on a panel discussion on selling bad debt.  For more information 

 

EEI/AGA Customer Service Conference and Exposition
April 15-18, 2007
Indianapolis, Indiana

 

Source Media 11th Annual National Collections & Credit Risk Conference
March 11-13, 2007
Boca Raton Resort & Club

Boca Raton, Florida

Bruce A. Gay, President of Monticello Consulting participated in a panel discussion on credit and collections in the telecommunication and utility industries. For more information

 

Royal Media Collection Technology Summit 2007
January 24-26, 2007
Las Vegas, Nevada

Bruce A. Gay, President of Monticello Consulting presented on how scoring and analytics are revolutionizing the collection and recovery industry.

 

EUCI’s 5th Annual Credit & Collections for Utilities
January 22-23, 2007
Tampa, Florida

Bruce A. Gay, President of Monticello Consulting and Don Davey, Director of Collections and Recovery Solutions, Intelligent Results will conduct a workshop on agency management.  In the Workshop they will discuss trends and best practices from various industries.  In addition, they will discuss the facts and formulas that every agency manager should know.

Ozgur Tuzcu, Principal Analyst, DTE Energy will present how Intelligent Results' analytics and decision management software is helping the Michigan utility make more cost effective decisions regarding collections and recovery efforts  For more information

 

American Gas Association
Uncollectibles Workshop

October 10-11, 2006
Indianapolis, Indiana

Ozgur Tuzcu, Principal Analyst, DTE Energy and Don Davey, Director of Collections and Recovery Solutions of Intelligent Results presented how predictive analytics and new scoring technologies are helping make more cost effective decisions regarding collections and recovery efforts. 

 

CIS Conference 30
May 2-5, 2006
Gaylord Texan Resort & Convention Center

Grapevine, Texas

Bill Van Dam, Director, Credit & Collections, NSTAR Electric & Gas Co., Bruce A. Gay, President of Monticello Consulting and Don Davey, Director of Collections and Recovery Solutions of Intelligent Results presented new scoring applications and technologies that are revolutionizing the utility industry. 

 

AGA/EEI Customer Service and Exposition
April 9-12, 2006
Philadelphia, Pennsylvania

Bill Van Dam, Director, Credit & Collections, NSTAR Electric & Gas Co., Bruce A. Gay, President of Monticello Consulting and Don Davey, Director of Collections and Recovery Solutions of Intelligent Results presented new scoring applications and technologies that are revolutionizing the utility industry. 

 

Platts 5th Annual Credit & Collections for Utilities Conference
March 6, 7 & 8th, 2006
Miami, Florida

Bruce A. Gay, President of Monticello Consulting moderated a panel discussion on selling bad debt.  Don Davey, Director of Collections and Recovery Solutions of  Intelligent Results participated on a panel discussion on scoring applications for utilities.  For more information

 

American Gas Association
Uncollectibles Workshop

October 3-4, 2005
Chicago, Illinois

Bruce A. Gay, President of Monticello Consulting moderated panel discussions on behavioral scoring, process optimization/Six-Sigma, and agency management.  Utility companies participating in the panel discussions included Ameren, Florida Power & Light, Vertex/NiSource, We Energies, Baltimore Gas & Electric, Allegheny Power, Aquilla, Washington Gas and First Energy.  For more information

 

EUCI’s 3rd Annual Credit & Collections for Utilities
September 21-23, 2005
Atlanta, Georgia

Bruce A. Gay, President of Monticello Consulting and Don Davey, Director of Collections and Recovery Solutions, Intelligent Results conducted a pre-conference workshop on advanced predictive analytics for utilities.  In the Workshop they discussed new scoring applications and technologies which are revolutionizing the credit, collection and recovery Industry.   For more information

 

2005 Webinars:  Predictive Analytics & Dynamic Modeling For Utilities

October 2005

August 2005

June 2005

April 2005

Attendees discovered how state-of-the-art scoring solutions can optimize non-pay disconnect activity, collection, recovery and other operational activities.  They witnessed our technology and model building in action, and examined how our analytics solutions deliver significant ROI across the entire customer lifecycle.

 

Platts 4th Annual Credit & Collections for Utilities Conference
March, 2005
Miami, Florida

Monticello Consulting and Verizon Wireless conduct a pre-conference workshop on agency management.   Bruce A. Gay also participates in a panel discussion on collection and recovery issues.  For more information

 

Infocast's Tools, Techniques, and Strategies to Optimize Credit & Collections
January, 2005
New Orleans, Louisiana

Bruce A. Gay, President of Monticello Consulting Group conducted an advanced, two day workshop for utility industry collections and recovery professionals.  For more information

 

American Gas Association/Edison Electric Institute
Customer Service Conference and Exposition

March 2004
Orlando, Florida

Bruce A. Gay, President of Monticello Consulting Group speaks on the topic of collections and recovery.

 

CBI’s 3rd Annual Credit & Collections for Utilities
February 2004
Miami, Florida

Bruce A. Gay, President of Monticello Consulting Group conducts a pre-conference workshop and also speaks on industry issues. For more information

 

EUCI’s 2nd Annual Credit & Collections for Utilities
January 2004
San Antonio, Texas

Bruce A. Gay, President of Monticello Consulting Group conducts a pre-conference workshop on collections and recovery, and also speaks on selling bad debt. For more information

 

EMACS 6th International Energy Marketing
and Customer Service Conference & Expo
October 2003
Orlando, Florida

Bruce A. Gay, President of Monticello Consulting Group speaks on utility industry collection topics.

 

EUCI’s Credit & Collections for Utilities
May 2003
Atlanta, Georgia

Bruce A. Gay, President of Monticello Consulting Group speaks on the topic of selling bad debt. For more information

 

Canadian Electricity Association Customer Council Meeting
March 2003
Hull, Quebec, Canada

Bruce A. Gay, President of Monticello Consulting Group speaks on the topic of selling utility debt.

 

Credit Today’s Debt Sale & Purchase Conference
February 2003
London, United Kingdom

Bruce A. Gay, President of Monticello Consulting Group speaks on the topic of utility industry debt sales in the United States.

 

CBI’s 2nd Annual Credit & Collections for Utilities
February 2003
New Orleans, Louisiana

Bruce A. Gay, President of Monticello Consulting Group conducts a pre-conference workshop on selling charged-off accounts. For more information

 

ACA International Asset Buyer’s Program Year-End Debt Sales Roundup
November 2002
Dallas, Texas

Bruce A. Gay, President of Monticello Consulting Group speaks on the topic of debt sales in the utility industry.

 

CBI’s Data Warehousing and Data Mining For Energy Companies
October 2002
Houston, Texas

Bruce A. Gay, President of Monticello Consulting Group speaks on the topic of data warehousing.

© 2005 Monticello Consulting Group Limited   |   Contact:  bruce@monticelloconsulting.com

Office:  843.767.9001   |   Fax:  843.207.8755