Specialized advisory services for utility credit, collections, customer accounts, and revenue recovery leaders since 2002.
Monticello Consulting Group provides advisory services, industry education, and professional development programs for utility organizations and energy companies.
Since 2002, Monticello has supported utility leaders working across credit risk, customer arrears, payment compliance, collection agency oversight, revenue recovery, and customer operations performance.
The firm is built around a focused understanding of the utility customer lifecycle, including credit policy, deposits, payment arrangements, disconnection practices, customer segmentation, collections treatment strategy, write-offs, recoveries, and vendor accountability.
Monticello focuses on the operational, regulatory, and customer-facing realities of utility credit and collections.
Monticello helps utilities evaluate operational practices, strengthen accountability, and develop practical strategies for improving credit, collections, and recovery performance in regulated customer environments.
Bruce Gay is the founder of Monticello Consulting Group and has more than 20 years of experience advising utility organizations on credit risk, collections strategy, agency oversight, payment compliance, and revenue recovery performance.
Monticello combines advisory services, industry education, and utility-focused events to help credit, collections, customer operations, and revenue recovery leaders improve performance and strengthen operational accountability.
Contact Monticello Consulting Group to discuss assessments, agency oversight, collections strategy, payment compliance, revenue recovery, or training support.
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